Return & Refund Policy

Last Updated: September 15, 2026

1. Introduction

This Return & Refund Policy applies to physical products purchased through TopTayo Shop.

We want our customers to be satisfied with their purchases. If there is a problem with your order, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

2. Free Delivery

TopTayo currently provides free delivery for eligible TopTayo Shop orders.

If a return or replacement is required because TopTayo delivered an incorrect, damaged, defective, or otherwise incorrect product, TopTayo will also cover the reasonable delivery cost associated with returning or replacing that product.

3. Return Period

Customers may request a return or exchange within 3 days of receiving their order.

Requests submitted after this period may not be eligible for return, exchange, or refund unless required by applicable law or approved by TopTayo in exceptional circumstances.

4. Return Eligibility

To be eligible for a return or exchange, the product should:

Be unused and unworn
Be unwashed
Remain in its original condition
Include original tags where applicable
Include original packaging where applicable
Not have been damaged after delivery
Be accompanied by sufficient order information to identify the purchase

TopTayo may inspect a returned product before approving an exchange or refund.

5. Damaged, Defective, or Incorrect Products

Please contact TopTayo within 48 hours of receiving your order if:

The product arrived damaged
The product is defective
You received the wrong product
You received the wrong size compared with your order
You received the wrong color compared with your order
An item is missing from your order

We may request photos, order details, or other reasonable information to verify the issue.

If the issue is confirmed, TopTayo may provide a replacement, exchange, or refund at no additional delivery cost to the customer.

6. Exchanges

Customers may request an exchange, including an exchange for another available size or color, provided the returned product meets the eligibility requirements in this policy.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another available option or a refund where appropriate.

If the exchange is requested because the customer changed their mind or selected the wrong size or color when ordering, the customer may be responsible for the return or redelivery cost.

7. Change of Mind

If you receive the product you ordered correctly but later change your mind, TopTayo may accept a return or exchange if the item remains unused, unworn, unwashed, and in its original condition.

For change-of-mind returns or exchanges, any return or additional delivery cost may be the responsibility of the customer.

8. Refunds

Once a returned product is received and inspected, TopTayo will determine whether the refund request is approved.

If approved, the refund will normally be processed using the original payment method or another supported payment method agreed with the customer.

Approved refunds are generally processed within 3 to 5 business days. Actual receipt of the refund may depend on the payment provider.

Since TopTayo currently provides free delivery for eligible orders, there is normally no original delivery fee to refund.

9. Refund Amount

For an approved full refund, TopTayo will normally refund the amount paid for the eligible returned product.

If only part of an order is returned, the refund will normally apply only to the eligible returned item or items.

10. Non-Returnable Products

A product may not be eligible for return, exchange, or refund if:

It has been worn or used
It has been washed
It has been altered or modified
It was damaged after delivery
Required tags have been removed
It is not in its original condition
The return period has expired
The product cannot reasonably be resold for hygiene or safety reasons after use

11. Order Cancellation

Customers may request cancellation of an order before it has been prepared or dispatched.

If payment has already been received for an order that is successfully cancelled, TopTayo will process an applicable refund.

Once an order has been dispatched, cancellation may no longer be possible and the normal return and exchange rules will apply.

12. Failed, Duplicate, or Incorrect Payments

If you believe you were charged incorrectly, charged more than once, or made a payment for an order that was not successfully created, please contact TopTayo support.

We will review the relevant transaction and payment information. If an incorrect or duplicate payment is confirmed, TopTayo will arrange an appropriate refund.

13. Refused or Unsuccessful Delivery

Customers are responsible for providing accurate contact and delivery information and for being reasonably available to receive their orders.

If delivery cannot be completed because the customer cannot be contacted, provides incorrect information, or refuses a correctly fulfilled order without an eligible reason, TopTayo may require the customer to cover additional delivery costs before another delivery attempt is made.

14. How to Request a Return, Exchange, or Refund

To request a return, exchange, or refund, contact TopTayo support and provide:

Your order information
Your phone number or other contact information
The product involved
The reason for the request
Photos or other evidence when reporting damage, defects, or an incorrect product

Our support team will review the request and provide instructions for the next step.

15. Information Used for Returns and Refunds

To process a return, exchange, cancellation, or refund, TopTayo may use relevant order details, payment information, contact information, delivery information, and information provided by the customer about the issue.

Information related to returns and refunds is handled in accordance with our Privacy Policy.

16. Changes to This Policy

TopTayo may update this Return & Refund Policy from time to time to reflect changes to our products, delivery arrangements, business operations, or applicable requirements.

Updated versions will be published on our website with a revised "Last Updated" date.

17. Contact Us

For return, exchange, cancellation, or refund requests, contact TopTayo: